Tidio Pricing (2026): Flat Rates Explained

Tidio's biggest differentiator is flat pricing. Unlike per-agent models from competitors, you pay one monthly fee regardless of team size. For growing teams, this creates predictable costs that don't punish adding agents.

Plans at a Glance

Key advantage: Unlimited agents on all paid plans. Add 10 agents? Still $59/month.

Free Plan: $0 (What's Included)

Functional for small stores:

• Live chat widget
• 3 chat operators
• 500 monthly visitors reached
• Mobile apps
• Basic customization

Limitations:

• No email ticketing
• No chatbots
• No automations
• No ecommerce features
• Tidio branding on widget

Who should use: Tiny stores just starting with chat. Test the platform before committing. The free plan lets you evaluate Tidio's core functionality without time pressure or credit card requirements.

Starter Plan: $29/Month (Entry Paid)

Everything in Free, plus:

• Email ticketing
• 2,000 visitors reached monthly
• Basic chatbots (50 conversations)
• Basic automations
• Remove Tidio branding
• Visitor tracking

Key additions: Email ticketing lets you handle support beyond live chat. Not as flexible as dedicated helpdesk tools, but functional for small teams. You can manage customer conversations across channels in one unified inbox.

Basic chatbots handle simple FAQ automatically. 50 conversations included monthly. This covers most small stores' routine inquiries without upgrading.

Who should buy: Small stores (under 10 agents) wanting basic automation and ticketing.

Communicator Plan: $59/Month (Best Value)

Everything in Starter, plus:

• Unlimited agents (seriously)
• Lyro AI chatbot
• Advanced automations
• 4,000 visitors reached
• Ecommerce integrations
• Cart abandonment recovery
• Product cards in chat

Why this matters: Unlimited agents means predictable costs. Compare to Zendesk: 10 agents = $550/month. Tidio Communicator = $59/month flat. The savings are substantial for growing teams.

Lyro AI answers questions using your content, resolving issues without human agents.

Cart abandonment automatically messages customers who left items in cart, recovering 10-15% of sales. This feature alone often pays for the Communicator plan.

Who should buy: Most stores. The unlimited agents and AI features justify the cost. At $59/month for unlimited agents, a team of 10 pays less per person than most competitors charge for a single agent.

Tidio+ Plan: Custom (Enterprise)

Everything in Communicator, plus:

• Dedicated success manager
• Custom visitor limits
• Priority support
• Custom integrations
• SLA guarantees

Who should buy: Large enterprises (100+ agents) with specific requirements. The custom pricing reflects dedicated infrastructure, priority support queues, and enterprise-grade SLAs that smaller plans cannot match.

Implementation and Setup Costs

Getting started with Tidio takes about 15-30 minutes for basic setup. You create an account, customize the chat widget with your brand colors, and add the JavaScript snippet to your website. Most ecommerce platforms like Shopify and WooCommerce offer one-click installations that handle the technical work automatically.

The chatbot setup requires more time. Building effective conversation flows takes 2-4 hours for simple FAQ bots. Training Lyro AI on your knowledge base adds another hour. Many businesses hire Tidio's implementation partners for complex setups, which costs $500-2,000 depending on complexity.

Training your team is straightforward. The interface is intuitive enough that most agents are productive within an hour. Tidio offers free video tutorials and documentation. Live webinars run weekly for new users.

Hidden Costs to Consider

While Tidio's pricing is transparent, several factors can increase your total cost of ownership. The ChatBot add-on ($29/month) is essential for many businesses but not included in base pricing. Removing Tidio branding costs extra on lower tiers.

SMS messaging requires purchasing credits separately. Rates vary by country but expect $0.01-0.05 per message. High-volume businesses can negotiate custom rates.

Advanced analytics and custom reporting may require third-party integrations through Zapier, adding $20-50/month to your stack. Some businesses also pay for premium support packages if they need faster response times.

Migration from Other Platforms

Switching to Tidio from competitors like Zendesk or LiveChat is relatively painless. Tidio offers free migration tools that transfer customer data, chat history, and basic settings. The process typically takes 2-4 hours depending on data volume.

However, chatbot workflows and complex automations don't transfer automatically. You'll need to rebuild these in Tidio's system, which takes 4-8 hours for sophisticated setups. Plan this work during low-traffic periods to minimize disruption.

Customer data exports cleanly in CSV format if you decide to leave Tidio later. This data portability reduces vendor lock-in risk compared to some competitors.

How Tidio Pricing Compares

Insight: Tidio becomes dramatically cheaper as you add agents. At 10+ agents, it's 90% cheaper than Zendesk.

Real-World Cost Examples

Small Store (3 agents)

• Communicator: $59/month
• Total: $708/year

Growing Store (10 agents)

• Communicator: $59/month
• Total: $708/year
• Zendesk equivalent: $6,600/year

Large Store (25 agents)

• Communicator: $59/month
• Total: $708/year
• Zendesk equivalent: $16,500/year

Hidden Costs

Tidio pricing is refreshingly straightforward. Few hidden costs:

Comparison: Unlike competitors, Tidio includes most features in base pricing. No $50/month AI add-ons or $100/month sandbox fees. This transparency makes budgeting straightforward. You know exactly what you'll pay each month without surprise charges appearing on your invoice.

Annual vs. Monthly

Recommendation: Annual saves 17%. Worth it if you're committed to Tidio.

Is Tidio Worth It?

For ecommerce stores: Absolutely. The flat pricing, ecommerce features, and AI chatbot deliver exceptional value.

For chat-heavy support: Yes. Unlimited agents mean costs stay predictable as you grow.

For email-heavy support: Maybe. Tidio's email ticketing is basic. Consider Freshdesk if email is primary.

For tiny teams: Start with free. Upgrade when you hit visitor limits or need automation.

Cheaper Alternatives?

Not really at scale. Tidio is already the value leader for teams with multiple agents.

• Tawk.to: Free but basic and branded
• Zendesk Chat: Better quality but per-agent pricing hurts
• LiveChat: Excellent chat but no helpdesk features

What Real Users Say About Tidio

Overall sentiment: Tidio receives positive reviews for its easy-to-use design and AI chatbot Lyro at competitive pricing, though users criticize automatic plan upgrades and limited widget customization.

What users consistently praise:

Capterra and SoftwareAdvice reviews highlight Tidio's intuitive dashboard that new agents learn quickly, with one user noting "options of free plans as well, AI chatbot automation, real time visitor monitoring." SoftwareReviews validates praise for reliability and unique features. The Lyro AI bot receives specific mention for automating responses, though users note its learning remains limited to websites and FAQs rather than broader knowledge bases. Ecommerce store owners on Reddit report setup taking "minutes" with easy backend navigation.

Recurring complaints:

Trustpilot reviews document concerns with unresponsiveness from support teams and lack of clear explanations for account issues. Voiceflow notes add-ons and branding removal "can be expensive for AI agencies and small businesses." Reddit r/WordpressPlugins users criticize limited widget customization. As one user noted, "you can only change simple things like fonts and background color." They also report mobile app logout issues requiring frequent re-authentication. The separation between Lyro AI and rule-based chatbots creates confusion about which automation to use.

The non-obvious takeaway:

Trustpilot data reveals a pattern where long-term Tidio users ("from the very beginning") express disappointment with recent changes, describing the company as evolving from "a promising new startup with smooth, user-friendly, and reliable software" to a more corporate entity with support quality decline. This suggests growth-stage struggles that affected core user experience for early adopters.

Sources: Capterra, SoftwareAdvice, SoftwareReviews, Trustpilot, Voiceflow, Reddit. Data aggregated February 2026.

Tidio Price Tracker

We monitor Tidio pricing weekly and log every change. Here's what our data shows.

Current Verified Prices

Price stability: 🟢 Stable

No price changes detected across 5 data points. This tool has stable, predictable pricing.

Quick facts:

• Free tier: Yes. No credit card required
• Lowest paid plan: $29/mo
• Tracking since: January 18, 2026
• Last verified: February 15, 2026
• Data points: 5

This section is auto-generated from our pricing database and updated weekly. Prices verified against official Tidio pricing pages.

The Bottom Line

Tidio pricing is simple and predictable. Flat rates mean you can add agents without cost anxiety. For ecommerce stores and chat-first support teams, it's often the smartest financial choice.

Start with free. Upgrade to Communicator ($49-59/month) when you need automation and AI. The unlimited agents make scaling painless.

• Tidio review. Full feature analysis
• Tidio vs Zendesk. Budget vs enterprise comparison
• LiveChat vs Tidio. Chat platform comparison

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• Tidio Review. Complete feature analysis
• How to Choose Helpdesk Software. Selection framework
• Best Helpdesk for Small Business. Top picks

Frequently Asked Questions

Is Tidio really unlimited agents?

Yes on paid plans. Fair use policies apply but no hard limits.

What's the catch with flat pricing?

Visitor limits (2,000-4,000 monthly on paid plans). High-traffic sites may need custom plans.

Can I downgrade if I need to?

Yes, you can switch between plans monthly. Downgrades take effect at your next billing cycle, and Tidio prorates any overpayments to your account balance for future use.

Is there a free trial for paid plans?

7-day free trial on paid plans. No credit card required.

How does Tidio compare to LiveChat?

Tidio is cheaper for multiple agents and includes helpdesk features. LiveChat has better pure chat quality but costs more. For teams prioritizing budget over chat sophistication, Tidio delivers better value. For teams where chat quality directly impacts sales conversion, LiveChat may justify the higher per-agent cost.

Can I customize the chat widget?

Yes, but customization is limited on lower tiers. You can change colors, fonts, and basic styling. Advanced customization like custom CSS requires higher-tier plans or the developer API.

Does Tidio support multiple languages?

Yes, the chat widget supports 20+ languages. You can set different languages for different pages or use automatic language detection based on the visitor's browser settings.

What happens when I hit conversation limits?

The free plan shows a "powered by Tidio" message when approaching limits. Paid plans don't have hard conversation limits, but extremely high volumes may require enterprise pricing.

Can I export my data?

Yes, you can export chat transcripts, customer data, and analytics reports in CSV format. This makes migrating to another platform straightforward if you outgrow Tidio.