Crisp Pricing (2026): Free, Pro, and Unlimited Plans Explained

Crisp takes a different approach to helpdesk pricing: flat-rate billing instead of per-agent seats. For teams tired of watching costs climb with every new hire, this model can deliver significant savings if your usage fits Crisp's structure.

This guide breaks down Crisp's three-tier pricing, what each plan delivers, and when the flat-rate model works in your favor.

Plans at a Glance

Critical distinction: Crisp charges per account, not per agent. A 2-agent team and a 20-agent team pay the same flat rate. This is Crisp's biggest differentiator and potential cost advantage.

Free Plan: $0

Crisp's free tier is actually functional for basic live chat:

What's included:

• 1 website
• 2 seats (agents)
• Live chat with basic customization
• Mobile apps (iOS/Android)
• Basic chatbot (limited triggers)
• 30-day conversation history
• Community support

Key limitations:

• Only 1 website
• No automation rules
• No integrations
• No custom branding
• 30-day history limit
• No file uploads over 5MB
• Crisp branding on chat widget

Who should use: Solo operators, side projects, or businesses testing live chat before committing. Also suitable for micro-businesses with a single website and minimal chat volume.

When to upgrade: When you need more than 2 agents, multiple websites, or automation. Any of these triggers Pro plan.

Pro Plan: $25/Month ($19 Annual)

Crisp's entry-level paid plan removes the major free plan limits:

What's included:

• Unlimited websites
• Unlimited agents
• Unlimited conversation history
• Basic automation rules
• Email integration
• Slack integration
• Custom branding (remove Crisp logo)
• File uploads up to 25MB
• 5,000 contacts
• 100,000 page views/month

Automation capabilities:

• Chatbot triggers (up to 5 scenarios)
• Auto-responses
• Basic routing rules
• Canned responses (unlimited)

Integration highlights:

• Slack (real-time sync)
• Email forwarding
• Zapier (basic triggers)
• Webhooks
• Telegram, WhatsApp Business

Real-world value: A 5-agent team pays $25/month total, not $125 like per-agent alternatives. That's 80% savings.

Best for: Small teams of 2-8 agents managing 1-3 websites with moderate chat volume.

Unlimited Plan: $95/Month ($71 Annual)

Crisp's premium tier adds advanced features for serious operations:

Everything in Pro, plus:

• Advanced automation (unlimited scenarios)
• AI-powered chatbot
• CRM integration
• Custom plugins
• Video calls (1:1 and group)
• Screen sharing
• Campaigns and email sequences
• Advanced analytics
• 50,000 contacts
• 500,000 page views/month
• Priority support

Advanced automation:

• Unlimited chatbot scenarios
• Conditional logic
• A/B testing for chatbots
• Advanced visitor targeting
• Lead scoring

CRM capabilities:

• Contact management
• Conversation history
• Custom fields
• Notes and tags
• Pipeline view (basic)

Marketing features:

• Email campaigns
• In-app messages
• Visitor segmentation
• Triggers based on behavior
• Campaign analytics

Real-world value: A 15-agent team pays $95/month total. Compare to Zendesk's $1,485 or Intercom's $800+ for similar features.

Best for: Growing teams of 8-25 agents, SaaS companies, ecommerce stores, teams needing CRM + chat in one platform.

Enterprise Plan: Custom Pricing

For large organizations with specific requirements:

Everything in Unlimited, plus:

• Custom contract terms
• SLA guarantees
• Dedicated account manager
• Custom onboarding
• Advanced security features
• Single sign-on (SSO)
• Volume discounts
• API rate limit increases

Security enhancements:

• Custom data retention policies
• Advanced access controls
• Audit logs
• GDPR compliance assistance

Minimum commitment: Usually $500+/month with annual contracts for 50+ agent deployments.

Crisp's Flat-Rate Model: The Math

Crisp's pricing advantage grows with team size:

At 10+ agents, Crisp is 90% cheaper than Zendesk and 85% cheaper than Intercom.

Hidden Costs and Limitations

Crisp's flat rate isn't always pure savings. Watch these factors:

Contact Limits

• Free: Not tracked (implicitly limited by history)
• Pro: 5,000 contacts
• Unlimited: 50,000 contacts

Exceed limits and you'll need to upgrade or archive old contacts.

Page View Limits

• Pro: 100,000 page views/month
• Unlimited: 500,000 page views/month

High-traffic sites may hit these caps. Enterprise plans offer custom limits.

Storage Limits

• Free: 1GB
• Pro: 10GB
• Unlimited: 50GB

Heavy file-sharing teams may need more storage.

AI Overages

Crisp includes AI chatbot in Unlimited, but heavy usage may trigger:

• Additional AI credits: $20/month per 1,000 extra AI conversations
• Most teams never hit limits

Implementation and Setup Costs

Getting started with Crisp is remarkably simple compared to enterprise helpdesk solutions. Most teams complete basic setup within a few hours, not days or weeks. The platform offers a guided installation process that walks you through adding the chat widget to your website, configuring basic settings, and inviting team members.

The chat widget installation is straightforward. Crisp provides copy-paste code snippets for popular platforms like WordPress, Shopify, Wix, and custom websites. For WordPress users, there's an official plugin that handles installation automatically. Most teams have the chat widget live on their site within 30 minutes.

Data migration from other chat platforms is limited but functional. Crisp supports importing contacts from Intercom, Zendesk, and CSV files. However, conversation history typically doesn't migrate, so plan for a clean start. This is standard for chat platforms unlike email-based helpdesks where ticket history is critical.

Training requirements are minimal. Crisp's interface is designed for simplicity, and most agents become productive immediately. The platform offers in-app tutorials and a comprehensive knowledge base. For teams switching from complex helpdesks, the simplicity is often refreshing rather than limiting.

Initial setup costs are essentially zero beyond staff time. There's no need for expensive consultants or technical developers. The free plan allows unlimited testing time, so you can validate the platform works for your workflow before spending anything.

Migration from Other Platforms

Switching to Crisp from competitors requires planning around its chat-centric approach. Unlike traditional helpdesks, Crisp focuses on real-time conversations rather than ticket management.

From Intercom: Migration is relatively straightforward since both platforms are chat-first. Export your contacts from Intercom and import them into Crisp. Note that conversation history won't transfer, so archive important conversations before switching. The feature overlap is significant, though Crisp lacks some of Intercom's advanced marketing automation.

From Zendesk: This is a bigger transition since Zendesk is ticket-based while Crisp is chat-based. You'll need to change your support workflow from ticket tracking to conversation management. Export contacts from Zendesk and import them to Crisp. Plan for a 1-2 week transition period where agents adapt to the chat-centric approach.

From Freshdesk: Similar to Zendesk, migrating from Freshdesk requires a workflow shift. Freshdesk's email ticket focus differs from Crisp's real-time chat approach. Export your customer data and prepare for a different support paradigm.

From Tidio or Drift: These chat platforms have similar structures to Crisp. Migration is mainly about exporting contacts and rebuilding your chatbot flows. Most teams complete this transition in a few days.

Regardless of your current platform, plan for a 1-week parallel operation where you test Crisp alongside your existing tool. This ensures no customer messages are lost during transition.

When Crisp Pricing Makes Sense

Choose Crisp when:

• You have 5+ agents (flat rate becomes huge savings)
• You want unlimited agents without cost anxiety
• You need live chat + basic CRM in one tool
• You're budget-conscious but need modern features
• You manage multiple websites
• Simple, predictable pricing matters

Avoid Crisp when:

• You have only 1-2 agents (per-agent tools may be cheaper)
• You need enterprise-grade ticketing (Zendesk is stronger)
• Advanced helpdesk workflows are critical
• You need deep third-party integrations (Zendesk/Freshdesk ecosystems are larger)
• Your site gets 500K+ page views monthly (may need Enterprise)

Feature Comparison: Crisp vs Alternatives

Crisp wins on price but lacks depth in ticketing and integrations.

Annual Billing: The Discount

Annual commitment saves 24%:

• Pro annual: $228/year ($19/month) vs $300/year monthly
• Unlimited annual: $852/year ($71/month) vs $1,140/year monthly

Annual savings:

• Pro: $72/year
• Unlimited: $288/year

Recommendation: If using Crisp for 3+ months, annual billing pays for itself.

Free Trial

All paid plans include a 14-day free trial:

• Full feature access
• No credit card required
• Can downgrade to Free plan
• Email support during trial

Migration and Setup

Migration costs:

• Crisp provides free migration tools from Intercom, Zendesk Chat, Drift
• Manual CSV export/import for contacts
• Typically 1-2 days for basic setup

Setup complexity:

• Simple: Widget installation takes 10 minutes
• Moderate: Advanced automation and chatbots need 1-2 days
• No developer required for most setups

Frequently Asked Questions

Is Crisp really unlimited agents?

Yes. Both Pro and Unlimited plans support unlimited agents at the flat rate. No per-seat fees.

Can I use Crisp for multiple websites?

Pro and Unlimited support unlimited websites. Free plan is limited to 1.

What's the catch with flat-rate pricing?

Contact limits (5K on Pro, 50K on Unlimited) and page view limits (100K/500K). Most small-medium teams never hit these.

Does Crisp integrate with my existing tools?

Crisp integrates with Slack, email, Zapier, Telegram, WhatsApp, and 50+ others. Check their integrations page for specifics.

Is Crisp's chatbot any good?

Basic on Pro, advanced AI on Unlimited. It's functional but not as sophisticated as Intercom's or Drift's.

Can I white-label Crisp?

Yes, on Unlimited and Enterprise plans. Remove all Crisp branding.

How does support work?

Community (Free), email (Pro), priority email (Unlimited), dedicated (Enterprise).

The Bottom Line

Crisp's flat-rate pricing is its superpower. For teams with 5+ agents, it's 70-90% cheaper than per-agent competitors while delivering comparable live chat and basic CRM functionality.

Best value sweet spot: Unlimited plan ($71-95/month) for teams of 5-20 agents needing automation, CRM, and video calls. The savings versus Zendesk or Intercom often exceed $500/month at this scale.

The trade-off: Crisp isn't a full helpdesk replacement. If you need advanced ticketing, complex workflows, or extensive integrations, Zendesk or Freshdesk may justify their higher cost. But for live chat-centric support with modern features, Crisp's pricing is hard to beat.

Final recommendation: Start with the free plan to test the interface. Upgrade to Pro ($19 annual) if you need automation and multiple sites. Choose Unlimited ($71 annual) when you need CRM features, video calls, and advanced chatbots. The flat-rate model rewards growth. Every new agent is "free."