Guides
Comprehensive guides to SaaS and AI concepts.
5 articles
GUIDES7 min read
AI in Customer Support (2026): What's Real vs. Hype
AI is reshaping customer support. Here's what's actually working in 2026 — and what's still marketing fluff.
GUIDES8 min read
Helpdesk Migration Guide (2026): Move Without Losing Data
Migrating helpdesk platforms is risky. Here's how to move from Zendesk, Freshdesk, or Intercom without losing tickets, history, or customer trust.
GUIDES7 min read
CRM vs Helpdesk: What's the Difference? (2026 Guide)
CRM and helpdesk software serve different purposes but overlap in customer management. Here's how to choose which you need.
GUIDES7 min read
How to Choose Helpdesk Software (2026): Complete Buyer's Guide
Choosing helpdesk software is overwhelming. This guide breaks down the decision process into clear steps.
GUIDES7 min read
How to Set Up Live Chat on Your Website (2026): Step-by-Step Guide
Adding live chat to your website increases conversions and improves support. Here's exactly how to set it up in under 30 minutes.