Is LiveChat Down?
LiveChat powers real-time customer conversations for 37,000+ businesses. Outages affect chat widgets, agent dashboards, ticketing, and integrations.
Live Status
Official status page: https://status.livechatinc.com
Common LiveChat Issues
If LiveChat appears to be working but you're still having problems, here are the most commonly reported issues:
What to Do When LiveChat Is Down
1. Check the official status page. Visit status.livechatinc.com for real-time incident updates and estimated time to resolution.
2. Clear your cache and try a different browser. Sometimes what looks like an outage is a local caching issue. Try incognito mode or a different device.
3. Check your internet connection. Test other websites to confirm your connection is working. Try switching between WiFi and mobile data.
4. Set up backup communication channels. During extended outages, redirect customers to email, phone, or a temporary chat widget from an alternative provider.
5. Consider a backup tool for business continuity. If LiveChat outages are frequent or your business can't afford downtime, having a secondary support tool ready can save you.
LiveChat Alternatives to Consider
If LiveChat downtime is impacting your business, these alternatives offer reliable uptime and comparable features:
Some links are affiliate links. We may earn a commission at no extra cost to you. Disclosure
Frequently Asked Questions
How do I check if LiveChat is down?
Check status.livechatinc.com for official updates, or use our independent monitoring on this page.
What happens to visitors when LiveChat is down?
Visitors typically see an offline form or the widget disappears entirely. Configuring a fallback email form is recommended.
How reliable is LiveChat?
LiveChat maintains 99.9%+ uptime. The platform has redundant infrastructure and incidents are typically resolved within 30 minutes.