Is Gorgias Down?
Gorgias is a helpdesk built for ecommerce, integrating with Shopify, BigCommerce, and Magento. Downtime affects order management, chat, and automated responses.
Live Status
Official status page: https://status.gorgias.com
Common Gorgias Issues
If Gorgias appears to be working but you're still having problems, here are the most commonly reported issues:
What to Do When Gorgias Is Down
1. Check the official status page. Visit status.gorgias.com for real-time incident updates and estimated time to resolution.
2. Clear your cache and try a different browser. Sometimes what looks like an outage is a local caching issue. Try incognito mode or a different device.
3. Check your internet connection. Test other websites to confirm your connection is working. Try switching between WiFi and mobile data.
4. Set up backup communication channels. During extended outages, redirect customers to email, phone, or a temporary chat widget from an alternative provider.
5. Consider a backup tool for business continuity. If Gorgias outages are frequent or your business can't afford downtime, having a secondary support tool ready can save you.
Gorgias Alternatives to Consider
If Gorgias downtime is impacting your business, these alternatives offer reliable uptime and comparable features:
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Frequently Asked Questions
How do I check if Gorgias is down?
Visit status.gorgias.com for official updates, or check our real-time monitoring on this page.
Does Gorgias downtime affect my Shopify orders?
No. Your Shopify store processes orders independently. Only Gorgias-specific features like ticket creation and order display in the helpdesk are affected.
Is Gorgias reliable enough for high-volume stores?
Gorgias handles high volumes well and maintains strong uptime, though ecommerce-specific integrations can occasionally experience sync delays.