Is Zoho Desk Down?
Zoho Desk is part of the Zoho ecosystem providing helpdesk ticketing, knowledge base, and customer portal. Downtime can affect ticket workflows, SLA tracking, and integrations.
Live Status
Official status page: https://status.zoho.com
Common Zoho Desk Issues
If Zoho Desk appears to be working but you're still having problems, here are the most commonly reported issues:
What to Do When Zoho Desk Is Down
1. Check the official status page. Visit status.zoho.com for real-time incident updates and estimated time to resolution.
2. Clear your cache and try a different browser. Sometimes what looks like an outage is a local caching issue. Try incognito mode or a different device.
3. Check your internet connection. Test other websites to confirm your connection is working. Try switching between WiFi and mobile data.
4. Set up backup communication channels. During extended outages, redirect customers to email, phone, or a temporary chat widget from an alternative provider.
5. Consider a backup tool for business continuity. If Zoho Desk outages are frequent or your business can't afford downtime, having a secondary support tool ready can save you.
Zoho Desk Alternatives to Consider
If Zoho Desk downtime is impacting your business, these alternatives offer reliable uptime and comparable features:
Some links are affiliate links. We may earn a commission at no extra cost to you. Disclosure
Frequently Asked Questions
How do I check if Zoho Desk is down?
Visit status.zoho.com and look for the Desk service, or check our independent monitoring on this page.
Does Zoho Desk downtime affect other Zoho apps?
Not necessarily. Zoho services can go down independently, though shared infrastructure issues can affect multiple apps.
How reliable is Zoho Desk?
Zoho Desk has solid uptime overall. Being part of Zoho's large infrastructure provides redundancy, though regional outages occasionally occur.