Is Zendesk Down?
Zendesk is a leading customer service platform used by over 100,000 businesses. Outages can impact ticketing, live chat, help center, and API integrations.
Live Status
Official status page: https://status.zendesk.com
Common Zendesk Issues
If Zendesk appears to be working but you're still having problems, here are the most commonly reported issues:
What to Do When Zendesk Is Down
1. Check the official status page. Visit status.zendesk.com for real-time incident updates and estimated time to resolution.
2. Clear your cache and try a different browser. Sometimes what looks like an outage is a local caching issue. Try incognito mode or a different device.
3. Check your internet connection. Test other websites to confirm your connection is working. Try switching between WiFi and mobile data.
4. Set up backup communication channels. During extended outages, redirect customers to email, phone, or a temporary chat widget from an alternative provider.
5. Consider a backup tool for business continuity. If Zendesk outages are frequent or your business can't afford downtime, having a secondary support tool ready can save you.
Zendesk Alternatives to Consider
If Zendesk downtime is impacting your business, these alternatives offer reliable uptime and comparable features:
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Frequently Asked Questions
How do I check if Zendesk is down?
Visit status.zendesk.com for official uptime data, or check this page for our independent monitoring results updated every 5 minutes.
What should I do during a Zendesk outage?
Check the official status page for ETAs. For urgent tickets, use email or phone as backup channels. Consider setting up a secondary tool like LiveChat for live chat coverage during outages.
How often does Zendesk go down?
Zendesk maintains 99.9%+ uptime overall, but experiences 2-4 notable incidents per year affecting specific services. Most are resolved within 1-2 hours.
Does Zendesk offer an SLA for uptime?
Yes, Zendesk guarantees 99.9% uptime on their Premier and Enterprise plans with service credits for violations.