Is Tidio Down?
Tidio combines live chat and AI chatbots for ecommerce and small businesses. Downtime affects chat widgets, bot automation, and visitor tracking.
Live Status
Official status page: https://status.tidio.com
Common Tidio Issues
If Tidio appears to be working but you're still having problems, here are the most commonly reported issues:
What to Do When Tidio Is Down
1. Check the official status page. Visit status.tidio.com for real-time incident updates and estimated time to resolution.
2. Clear your cache and try a different browser. Sometimes what looks like an outage is a local caching issue. Try incognito mode or a different device.
3. Check your internet connection. Test other websites to confirm your connection is working. Try switching between WiFi and mobile data.
4. Set up backup communication channels. During extended outages, redirect customers to email, phone, or a temporary chat widget from an alternative provider.
5. Consider a backup tool for business continuity. If Tidio outages are frequent or your business can't afford downtime, having a secondary support tool ready can save you.
Tidio Alternatives to Consider
If Tidio downtime is impacting your business, these alternatives offer reliable uptime and comparable features:
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Frequently Asked Questions
How do I check if Tidio is down?
Visit status.tidio.com for official updates, or check our real-time monitoring results on this page.
Does Tidio downtime affect my Shopify store?
Only the chat widget and bot are affected. Your store continues to function normally — customers just can't use live chat during the outage.
How often does Tidio go down?
Tidio is generally reliable with infrequent outages. When issues occur, they're typically resolved within 1-2 hours.