Is Intercom Down?
Intercom provides customer messaging, live chat, bots, and a help center. Downtime impacts in-app messaging, chat widgets, and automated workflows.
Live Status
Official status page: https://status.intercom.com
Common Intercom Issues
If Intercom appears to be working but you're still having problems, here are the most commonly reported issues:
What to Do When Intercom Is Down
1. Check the official status page. Visit status.intercom.com for real-time incident updates and estimated time to resolution.
2. Clear your cache and try a different browser. Sometimes what looks like an outage is a local caching issue. Try incognito mode or a different device.
3. Check your internet connection. Test other websites to confirm your connection is working. Try switching between WiFi and mobile data.
4. Set up backup communication channels. During extended outages, redirect customers to email, phone, or a temporary chat widget from an alternative provider.
5. Consider a backup tool for business continuity. If Intercom outages are frequent or your business can't afford downtime, having a secondary support tool ready can save you.
Intercom Alternatives to Consider
If Intercom downtime is impacting your business, these alternatives offer reliable uptime and comparable features:
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Frequently Asked Questions
How do I check if Intercom is down?
Visit status.intercom.com for real-time updates, or check our monitoring dashboard on this page.
What happens to messages during an Intercom outage?
Messages sent during downtime are typically queued and delivered once service resumes, but real-time conversations may be interrupted.
Is Intercom reliable for enterprise use?
Intercom maintains 99.9%+ uptime and offers SLAs on higher-tier plans. Most incidents are minor and resolved within 30-60 minutes.