Is Help Scout Down?
Help Scout provides shared inbox, knowledge base, and live chat for customer-focused teams. Downtime affects email conversations, Beacon widget, and docs.
Live Status
Official status page: https://status.helpscout.com
Common Help Scout Issues
If Help Scout appears to be working but you're still having problems, here are the most commonly reported issues:
What to Do When Help Scout Is Down
1. Check the official status page. Visit status.helpscout.com for real-time incident updates and estimated time to resolution.
2. Clear your cache and try a different browser. Sometimes what looks like an outage is a local caching issue. Try incognito mode or a different device.
3. Check your internet connection. Test other websites to confirm your connection is working. Try switching between WiFi and mobile data.
4. Set up backup communication channels. During extended outages, redirect customers to email, phone, or a temporary chat widget from an alternative provider.
5. Consider a backup tool for business continuity. If Help Scout outages are frequent or your business can't afford downtime, having a secondary support tool ready can save you.
Help Scout Alternatives to Consider
If Help Scout downtime is impacting your business, these alternatives offer reliable uptime and comparable features:
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Frequently Asked Questions
How do I check if Help Scout is down?
Visit status.helpscout.com for official incident reports, or check our monitoring on this page.
What happens to emails during a Help Scout outage?
Incoming emails are queued at the mail server level and typically delivered once Help Scout recovers. No emails should be lost.
Is Help Scout suitable for large teams?
Help Scout works well for teams up to ~50 agents. For larger operations, consider Zendesk or Freshdesk which offer more enterprise features.