Is Freshdesk Down?
Freshdesk by Freshworks provides helpdesk and ticketing solutions. Downtime affects ticket management, automations, chat widgets, and phone channels.
Live Status
Official status page: https://status.freshworks.com
Common Freshdesk Issues
If Freshdesk appears to be working but you're still having problems, here are the most commonly reported issues:
What to Do When Freshdesk Is Down
1. Check the official status page. Visit status.freshworks.com for real-time incident updates and estimated time to resolution.
2. Clear your cache and try a different browser. Sometimes what looks like an outage is a local caching issue. Try incognito mode or a different device.
3. Check your internet connection. Test other websites to confirm your connection is working. Try switching between WiFi and mobile data.
4. Set up backup communication channels. During extended outages, redirect customers to email, phone, or a temporary chat widget from an alternative provider.
5. Consider a backup tool for business continuity. If Freshdesk outages are frequent or your business can't afford downtime, having a secondary support tool ready can save you.
Freshdesk Alternatives to Consider
If Freshdesk downtime is impacting your business, these alternatives offer reliable uptime and comparable features:
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Frequently Asked Questions
How do I check if Freshdesk is down?
Visit status.freshworks.com for the official status page, or use our real-time monitoring on this page.
What happens to my tickets during a Freshdesk outage?
Incoming emails are usually queued and processed once service resumes. However, live chat conversations may be lost if the widget goes offline.
How reliable is Freshdesk?
Freshdesk maintains strong uptime, typically 99.9%+. Major outages are rare but Freshworks status page tracks all incidents transparently.