customer serviceby Text (formerly LiveChat Inc.)
HelpDesk AI
AI-enhanced ticketing system with smart categorization, priority detection, and response suggestions. Designed for teams that need structured ticket management with AI assistance rather than fully autonomous resolution.
User Ratings
4.5
G2
4.4
Capterra
Pricing
From $29/mo
per agent billing
Stack
AI ModelProprietary
PlatformText (HelpDesk.com)
APIYes
MCPNo
Capabilities
✓AI Ticket Categorization
✓Priority Auto Detection
✓Response Suggestions
✓Collision Detection
✓SLA Management
✓Custom Ticket Fields
✓Bulk Actions
✓Team Performance Analytics
Integrations
LiveChatChatBotJiraGitHubZapier
HelpDesk AI on AgentWhispers
Deep dives, pricing breakdowns, and comparisons