customer serviceby Text (formerly LiveChat Inc.)
ChatBot
Visual chatbot builder with AI-powered conversation flows. Part of the Text platform ecosystem. Handles lead generation, FAQ automation, and customer routing without coding. Recently migrated to per-user pricing model.
User Ratings
4.4
G2
4.3
Capterra
Pricing
Free tier available
per user + AI resolutions billing
Stack
AI ModelProprietary + OpenAI
PlatformText (ChatBot.com)
APIYes
MCPNo
Capabilities
✓Visual Flow Builder (No Code)
✓AI Response Generation
✓Lead Capture And Qualification
✓FAQ Automation
✓Multi Channel Deployment
✓Analytics Dashboard
✓Human Handoff To LiveChat
✓Template Marketplace
Integrations
LiveChatHelpDeskShopifyWordPressMessengerSlack
ChatBot on AgentWhispers
Deep dives, pricing breakdowns, and comparisons