Is HelpDesk Down?
HelpDesk is a ticketing system by the team behind LiveChat. Downtime affects ticket management, automations, and customer communication.
Live Status
Official status page: https://status.helpdesk.com
Common HelpDesk Issues
If HelpDesk appears to be working but you're still having problems, here are the most commonly reported issues:
What to Do When HelpDesk Is Down
1. Check the official status page. Visit status.helpdesk.com for real-time incident updates and estimated time to resolution.
2. Clear your cache and try a different browser. Sometimes what looks like an outage is a local caching issue. Try incognito mode or a different device.
3. Check your internet connection. Test other websites to confirm your connection is working. Try switching between WiFi and mobile data.
4. Set up backup communication channels. During extended outages, redirect customers to email, phone, or a temporary chat widget from an alternative provider.
5. Consider a backup tool for business continuity. If HelpDesk outages are frequent or your business can't afford downtime, having a secondary support tool ready can save you.
HelpDesk Alternatives to Consider
If HelpDesk downtime is impacting your business, these alternatives offer reliable uptime and comparable features:
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Frequently Asked Questions
How do I check if HelpDesk is down?
Check our real-time monitoring on this page, or visit the HelpDesk status page for official updates.
Is HelpDesk the same as LiveChat?
They're separate products from the same company (Text, Inc.). HelpDesk focuses on ticketing while LiveChat handles real-time chat.
How much does HelpDesk cost?
HelpDesk starts at $29/agent/month. There's no free plan but they offer a 14-day free trial.