customer serviceby Zendesk
Zendesk AI Agents
Enterprise-grade AI agents for customer service, built into the Zendesk Suite. Combines intent detection, automated resolution, and agent assist features with deep CRM data integration for personalized responses.
User Ratings
4.3
G2
4.4
Capterra
Pricing
From $55/mo
per agent + AI add on billing
Stack
AI ModelProprietary + OpenAI
PlatformZendesk
APIYes
MCPNo
Capabilities
✓Intent Detection And Routing
✓Automated Ticket Resolution
✓Agent Assist Suggestions
✓Knowledge Base Integration
✓Customer Sentiment Analysis
✓Multi Channel Orchestration
✓Workflow Automation Triggers
✓Enterprise Grade Security
Integrations
SalesforceShopifyJiraSlackMicrosoft TeamsAWS