customer serviceby Freshworks
Freshdesk Freddy AI
Freshworks' AI engine powering automated ticket triage, response suggestions, and self-service resolution across Freshdesk. Freddy learns from historical tickets to improve accuracy over time.
User Ratings
4.4
G2
4.5
Capterra
Pricing
Free tier available
per agent billing
Stack
AI ModelFreddy AI (Proprietary)
PlatformFreshworks
APIYes
MCPNo
Capabilities
✓Ticket Auto Triage
✓Response Suggestion Engine
✓Self Service Bot Builder
✓Canned Response Recommendations
✓Thank You Note Detection
✓Agent Workload Balancing
✓SLA Prediction
✓Customer Satisfaction Forecasting
Integrations
ShopifySlackMicrosoft TeamsJiraSalesforce